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FAQ

1. Deals

Where do the deals come from?

Are the deals really available?

What do the flight deals include?

What do the hotel deals include?

Why does the search not allow more than 4 people?

Why does weekend.com offer non-stop flights only?

Why does the price sometimes change?

 

2. Booking

Flights and hotels via Click & Mix

What if I book a flight and then the hotel isn’t available anymore?

Weekend.com Package Deals

 

3. Booking Conditions for Direct Bookings through weekend.com (Packages)

What forms of payment are accepted and what is the payment process?

Is my reservation confirmed immediately after I book it?

Are the prices including tax?

How and when do I receive my booking confirmation and my travel documents?

Which documents do I need for check-in?

What time can I check in?

What time can I check out?

Whom do I contact if I still have questions about the hotel?

I had a problem at the property – can you help?

How can I place a special request for my stay?

How can I change my booking to a different room category or board basis?

Do hotels have minimum age requirements?

Can I check in any luggage?

How do I inform you if I need any special assistance, such as a wheelchair?

What do I need to consider if I'm travelling with my children or toddlers?

Can I reserve a special seat in advance?

How can I check in for my flight?

What can I do if my baggage got damaged or lost?

What happens if there are changes to my flights?

Change in booking

Cancellation

Does my name in the booking need to match my passport / ID ?

What documents do I need to travel?

Is weekend.com ATOL protected?

 

1. Deals

Where do the deals come from?

The weekend.com platform is based on our own, self-developed technology. It browses through different providers multiple times a day, scanning for relevant flight and hotel offers. We’re constantly developing and improving this technology – the quality of the deals being paramount. Not only should they be affordable, but also suit our idea of an enjoyable weekend trip.

Are the deals really available?

All deals shown in our app are real and were available by the time they went online. The deals get updated several times a day. But since they’re mostly smoking hot deals offered by airlines or hotel sites, they surely can be booked out after a while, or become more expensive over time. We therefore suggest you not hesitate booking a deal you love. If for any reason you should find yourself unsatisfied with the availability of our offered deals, please send us feedback. Your opinion is very important to us!

What do the flight deals include?

You only get deals on non-stop flights departing from the airports you’ve selected and to the respective times you’ve chosen. Since you won’t want to drag a lot of luggage around with you for just the weekend, all deals include hand luggage or a personal item, if not clearly otherwise stated. However, as this depends on the airline, we advise you check the respective luggage restrictions before your travel. In case you should be needing more luggage (for example for a big shopping tour), you can add an extra piece of luggage right on the website of our booking partners. In this case you will be charged an extra baggage fee. Please also note that some online travel agencies or airlines apply a surcharge for certain payment methods (for example credit card payment).

What do the hotel deals include?

All of our hotels have a minimum of three stars, have been rated 75/100 or more at least once, offer free WiFi, and are centrally located. We only recommend hotels you’d probably have searched for yourself. After all, you don’t get to spend too much time on location, so we want you to feel at home the minute you get there! Those of you who fancy a little more comfort can choose their hotel from the “high standards” or “luxury” categories. The board basis and other hotel features are up to you.

Why does the search not allow more than 4 people?

In fact, people who book weekend trips are mostly single travellers or couples. We have a lot of data to scan, so we just have to focus on our target audience. Tip: If you want to travel with more than four people, you can still use our app to find great deals. Click through to the respective booking partner and then just manually change the number of travellers there. This way you can still save a lot of time and money!

Why does weekend.com offer non-stop flights only?

Travelling should be simple! You only have a few days to get away, come on – you have to seize the time, experience new things, and relax. Long flights with transfers and connections would only complicate your journey. And there are amazing destinations served by non-stop flights from almost every airport.

Why does the price sometimes change?

Our service is to scan different providers for current fares and prices several times a day then show them to you on our website and in the app. Should you end up seeing a different price on our booking partner’s website it’s because hotels and airlines change their prices and fares according to supply and demand, and sometimes do so on very short notice. Basically, remember: The more last minute and the cheaper a deal is, the more likely it is for its price to change soon.

 

2. Booking

Flights and hotels via Click & Mix

You will always be shown the cheapest combination of individually put-together flights and hotels. If you like one of those weekend deals, we’ll redirect you to the respective booking partners’ websites to seal the deal. Our partners are well-known online travel agencies like Expedia or Kiwi.com, hotel sites like Booking, and airlines like Wizz Air, Ryanair, and EasyJet. All of our partners are legitimate, reputable, and offer high-quality services.

What if I book a flight and then the hotel isn’t available anymore?

Should this unlikely event ever occur to you, it’s no reason to worry – pretty much every destination has more than one suitable hotel to offer. First, try the “alternative hotels” button for alternatives to your first choice. In case you don’t like these, you’ll also be shown a list of different hotels on our booking partner’s website.

Tip: Several hotel sites have generous cancellation terms. Sometimes it could work out in your favour to book the hotel first and the flights after that.

Weekend.com Package Deals

In addition to the Click & Mix deals, where flights and hotels are booked separately, you also have the option to book weekend package deals directly through weekend.com. For booking conditions for vacation packages, see point 3.

 

3. Booking Conditions for Direct Bookings through weekend.com (Packages)

3.1 Payment & Confirmation

What forms of payment are accepted and what is the payment process?

We accept the following credit cards: MasterCard, VISA, American Express. Your card will be charged with clicking the ‘Book Now’ button. There is no handling fee for the transaction.

Until 30 days prior to departure:

A 20% deposit is charged at the time of booking. The outstanding amount is charged 30 days prior to departure. A notification will be sent 3 days prior to this final transaction. Kindly make sure you have the necessary funds available.

Within 30 days prior to departure:

For travels booked within 30 days prior to departure, the total amount is charged at the time of booking.

After booking, you will receive a booking confirmation email including your itinerary number. The travel documents are always sent once the total price has been paid.

Is my reservation confirmed immediately after I book it?

Yes, your booking is confirmed and guaranteed. Please take note that it could take up to 72 hours for your personal data to be transferred to the hotel.

Are the prices including tax?

Yes, the prices on your booking confirmation are displayed including taxes and fees. Depending on where you are travelling, some hotels might charge a local city tax or tourist tax. Those taxes are not included in our fares.

How and when do I receive my booking confirmation and my travel documents?

We will send you a booking confirmation email including your itinerary number and our terms and conditions immediately after booking.

Your travel documents will be sent out via email one the total price has been paid. Those travel documents include all information you need for your travels, e.g. plane tickets, hotel details, and check-in info. This is possible thanks to most airlines’ usage of electronic tickets (e-tickets).

3.2 Hotel Check In & Check Out

Which documents do I need for check-in?

You will need a government-issued ID and a printed copy of your confirmation email with voucher information for check-in.

What time can I check in?

In most of the hotels you can check in anytime between their earliest check-in time and midnight. To request an earlier check-in time please call the hotel directly. Rooms booked through weekend.com are guaranteed for late arrival (after 6pm). If you arrive after midnight, please contact the hotel directly and in advance to ensure they hold your room. You will find the hotel's contact information in your confirmation email.

What time can I check out?

You can check out anytime before the hotel's specified check-out time; note that this time varies by hotel. For more information or to request a later check-out time, please call your hotel directly.

Whom do I contact if I still have questions about the hotel?

For further hotel details, such as accepted forms of payment, minimum check-in age, or luggage storage, please check the information on your hotel's website, or contact the hotel directly. You will find the hotel's contact information in your confirmation email.

I had a problem at the property – can you help?

Definitely! If you are having issues with or during your stay, call our support team as soon as you can, and we’ll gladly help make things right before the end of your stay.

3.3 Special Hotel Requests

How can I place a special request for my stay?

For special requests, please check the hotel information on your hotel's website, or contact the hotel directly. You will find the hotel’s contact number on your email confirmation.

How can I change my booking to a different room category or board basis?

To request any changes to your reservation, please contact our support team:

Email: support@weekend.com

Do hotels have minimum age requirements?

Most hotels have minimum age restrictions or requirements to book a room. For example, hotels with casinos may require you to be at least 21 years of age to check into a room. You can find more information in your confirmation email. weekend.com requires you to be a minimum of 18 years of age to book. If in doubt, feel free to contact the hotel directly, or reach out to our support team.

3.4 Flight and luggage

Can I check in any luggage?

We offer package flight fares with or without baggage included. Whether a piece of baggage is included or not will be displayed during the booking process and on your booking confirmation.

You can find information on baggage allowances, prohibited items, sports equipment, and musical instrument on your airline's website. To register sports equipment or instruments before travelling, get in touch with our customer support or your airline.

We recommend you add bags online prior to your travel, as some airlines charge additional fees for adding bags at the airport. To add baggage to your booking, please go to your airline’s website or contact the airline directly.

How do I inform you if I need any special assistance, such as a wheelchair?

Policies and services for passengers in need of special assistance vary depending on the airline and the type of assistance required. Please contact our customer support team and we will personally make sure your needs are met.

Email: support@weekend.com

What do I need to consider if I'm travelling with my children or toddlers?

Usually you do not receive a full luggage allowance for your infant, but you do for any child over the age of 2 for whom you have purchased a seat. Subject to local conditions, collapsible pushchairs/ buggies may be used up to the aircraft steps/air bridge and can be reclaimed immediately upon disembarkation or at Baggage Reclaim.

Collapsible pushchairs/buggies usually do not form part of the baggage allowance and may be carried free of charge as checked luggage for any infant or child on the booking. These items will be carried on a limited release basis, subject to space availability on the aircraft.

Can I reserve a special seat in advance?

Most airlines offer via their website or hotline the possibility to book seats and pay via credit card.

How can I check in for my flight?

We recommend to make your online check-in 24 hours before departure on the website of the airline. If a web check-in is offered, all steps as to how to proceed are available on the respective website of the airline. If you’re flying with EasyJet, you can check in online as early as 30 days prior to departure on www.easyjet.com

What can I do if my baggage got damaged or lost?

If you find any damage after your baggage arrives or your baggage does not arrive at the destination, please contact the carrier or ‘Lost and Found’ immediately upon arrival. Without a complaint, airlines reject any compensation.

What happens if there are changes to my flights?

For organizational reasons (on the part of the airline, the airport, etc.), time or route changes for future flight days and routes might happen. Therefore, changes in the transport time are expressly reserved.

A time change does not entitle you to a free cancellation. weekend.com will not cover any additional costs resulting from flight changes.

Before departure:

weekend.com will inform you about all changes and new flight times via email or telephone.

After departure:

We would like to point out that you are responsible for informing yourself of possible changes, as we are not always in contact with our customers at the destination.

3.5 Change/Cancellation of a package deal booking

Change in booking

Every traveller has the right to change their booking with weekend.com until 22 days prior to departure, if it is possible for weekend.com to carry out the desired change. Changes in bookings cannot be guaranteed.

If it is possible to make the required changes, we would like to inform you that weekend.com will charge a handling fee of GBP 50, in addition to the costs required by the supplier.

Cancellation

You can cancel your booking anytime. However, you will be charged administrative costs and a handling fee, in addition to the penalties stipulated in the contract. For more info and the exact amounts, see our terms and conditions here: https://weekend.com/en-GB/t-c-touroperator

If you want to cancel your booking, please contact our support team.

3.6 Travel documents and ATOL Certificate

Does my name in the booking need to match my passport / ID ?

It is necessary to ensure that the names of all travellers match between the booking itinerary and the passport / ID. Please make sure that the spelling is correct. Name changes after booking may come with high fees.

What documents do I need to travel?

All travellers are solely responsible for providing all required documentation, such as passports, visa, vaccination certificates, and similar, unless otherwise stated. We assume no legal responsibility or liability for travellers’ violation of government regulations or the consequences caused.

We highly advise you check the respective entry requirements on the website of the Foreign and Commonwealth Office: https://www.gov.uk/foreign-travel-advice

Is weekend.com ATOL protected?

All the flight-inclusive holidays booked with weekend.com are financially protected by the ATOL scheme under ATOL number 11292.

When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.