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FAQ

1. Deals

Where do the deals come from?

Are the deals really available?

What do the flight deals include?

What do the hotel deals include?

Why does the search not allow more than 4 people?

Why does weekend.com offer non-stop flights only?

Why does the price sometimes change?

 

2. Booking

Flights and hotels via Click & Mix

What if I book a flight and then the hotel isn’t available anymore?

 

1. Deals

Where do the deals come from?

The weekend.com platform is based on our own, self-developed technology. It browses through different providers multiple times a day, scanning for relevant flight and hotel offers. We’re constantly developing and improving this technology – the quality of the deals being paramount. Not only should they be affordable, but also suit our idea of an enjoyable weekend trip.

Are the deals really available?

All deals shown in our app are real and were available by the time they went online. The deals get updated several times a day. But since they’re mostly smoking hot deals offered by airlines or hotel sites, they surely can be booked out after a while, or become more expensive over time. We therefore suggest you not hesitate booking a deal you love. If for any reason you should find yourself unsatisfied with the availability of our offered deals, please send us feedback. Your opinion is very important to us!

What do the flight deals include?

You only get deals on non-stop flights departing from the airports you’ve selected and to the respective times you’ve chosen. Since you won’t want to drag a lot of luggage around with you for just the weekend, all deals include hand luggage or a personal item, if not clearly otherwise stated. However, as this depends on the airline, we advise you check the respective luggage restrictions before your travel. In case you should be needing more luggage (for example for a big shopping tour), you can add an extra piece of luggage right on the website of our booking partners. In this case you will be charged an extra baggage fee. Please also note that some online travel agencies or airlines apply a surcharge for certain payment methods (for example credit card payment).

What do the hotel deals include?

All of our hotels have a minimum of three stars, have been rated 75/100 or more at least once, offer free WiFi, and are centrally located. We only recommend hotels you’d probably have searched for yourself. After all, you don’t get to spend too much time on location, so we want you to feel at home the minute you get there! Those of you who fancy a little more comfort can choose their hotel from the “high standards” or “luxury” categories. The board basis and other hotel features are up to you.

Why does the search not allow more than 4 people?

In fact, people who book weekend trips are mostly single travellers or couples. We have a lot of data to scan, so we just have to focus on our target audience. Tip: If you want to travel with more than four people, you can still use our app to find great deals. Click through to the respective booking partner and then just manually change the number of travellers there. This way you can still save a lot of time and money!

Why does weekend.com offer non-stop flights only?

Travelling should be simple! You only have a few days to get away, come on – you have to seize the time, experience new things, and relax. Long flights with transfers and connections would only complicate your journey. And there are amazing destinations served by non-stop flights from almost every airport.

Why does the price sometimes change?

Our service is to scan different providers for current fares and prices several times a day then show them to you on our website and in the app. Should you end up seeing a different price on our booking partner’s website it’s because hotels and airlines change their prices and fares according to supply and demand, and sometimes do so on very short notice. Basically, remember: The more last minute and the cheaper a deal is, the more likely it is for its price to change soon.

 

2. Booking

Flights and hotels via Click & Mix

You will always be shown the cheapest combination of individually put-together flights and hotels. If you like one of those weekend deals, we’ll redirect you to the respective booking partners’ websites to seal the deal. Our partners are well-known online travel agencies like Expedia or Kiwi.com, hotel sites like Booking, and airlines like United Airlines, Frontier, Spirit and JetBlue Airways. All of our partners are legitimate, reputable, and offer high-quality services.

What if I book a flight and then the hotel isn’t available anymore?

Should this unlikely event ever occur to you, it’s no reason to worry – pretty much every destination has more than one suitable hotel to offer. First, try the “alternative hotels” button for alternatives to your first choice. In case you don’t like these, you’ll also be shown a list of different hotels on our booking partner’s website.

Tip: Several hotel sites have generous cancellation terms. Sometimes it could work out in your favour to book the hotel first and the flights after that.

 

3. Changes & Cancellation

What is your hotel cancellation policy?

Change or cancellation made 7 days prior to check in date will be subject to a handling fee.

For some special Hotel Deals the booking is entirely non-refundable, the full amount will be charge at the time of booking.

Handling fees and cancellation conditions are displayed at all times during the booking flow. Once you have made your booking they will be detailed on your confirmation email.

Special cancellation policy applies for arrivals between 22 December to 02 January. For arrivals within this period, 100% of the booking value will be charged.

No refunds can be offered for requests made later than 7 days prior to check in, or for no-shows.

If you need to cancel your reservation please contact our Customer Support Team (operating 24 hours a day, 7 days a week).

How can I make changes to my hotel reservation?

To request or make any changes of your hotel reservation please call our customer support team, or e-mail support@bedfinder.com if your inquiry isn’t time-sensitive

I canceled - When should I expect my refund?

Reservations canceled by phone prior to the published cancelation policy take around 8 – 12 business days to post back to your account. However, some refunds can take up to 30 days or the next cycle to post to your credit card statement, depending on your financial institution

Can I change the name under which the hotel reservation is booked?

Yes, most of the bookings allow a name change. If you need help...

Call our customer support team at

E-mail info@weekend.com if your inquiry isn’t time-sensitive


 

4. Payment & Confirmation

What forms of payment do you accept?

We accept following payment types:

  • MasterCard
  • VISA
  • American Express
  • Discover

Is my card charged at the time of booking?

If you press the "reserve your room button" your card will be charged for the total price listed under "total due now"

Is my reservation confirmed with the hotel immediately after I book it?

Yes, your booking is confirmed and guaranteed. Please take note that it could take up to 72 hours until your personal data will be transferred to the hotel.

Are the prices including tax?

Prices on your booking confirmation are displayed including taxes and fees, which are paid with booking


 

5. Check In & Check Out

Which document do I need for check-in

  • You will need a government issued ID.
  • Printed copy of your confirmation email with voucher information for check-in

When may I check in?

  • In most of the hotels you can check in any time between their earliest check-in time and midnight
  • To request an earlier check-in time please call the hotel directly
  • Rooms booked through bedfinder are guaranteed for late arrival (after 6pm). If you arrive after midnight please contact the hotel directly and in advance to ensure they hold your room



You will find the hotel's contact information in your confirmation email

When may I check out?

You may check out any time before the hotel's specified check-out time; note that this time varies by hotel. For more information or to request a later check-out time, please call your hotel directly

What if I still have questions about the hotel?

For further hotel details such as accepted forms of payment, minimum check in age, luggage storage,… please check the hotel information on your hotel's homepage or contact the hotel directly. You will find the hotel's contact information in your confirmation email

I had a problem at the property - can you help?

Definitely! If you are having issues with or while your stay at the property and a property representative is unable to resolve your issue directly. Call our customer support team. Please do let us know about any unresolved issues as soon as possible so we can help make things right before the end of your stay.


 

6. Special hotel requests

How can I make special requests for my stay?

For further hotel details such as accepted forms of payment, extra bed, late check-out, luggage storage,… please check the hotel information on your hotel's homepage or contact the hotel directly. You will find the hotel`s contacts number on your email confirmation mail.

How can I change my booking to a different room category or meal type?

To request any changes to your reservation, please contact our customer support team:

Call our customer support team

E-mail info@weekend.com if your inquiry isn’t time-sensitive

Do hotels have minimum age requirements?

Please be aware that most hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be at least 21 years of age to check into a room and you can find more information on your confirmation mail. Bedfinder requires you to be a minimum of 18 years of age to book a reservation. If in doubt, feel free to contact one of our customer service representatives or by contacting the property directly.


 

7. Packages

How I can make the Check-in for my flight?

We recommend to make your online check in 24h before departure on the website of the airline.

If a web check-in is offered and how to proceed is available on the respective website of the airline.

Should your holiday package include a flight segment with a low-cost airline, the online check-in, may only be managed through our Customer Service. Passport or ID number and expiry date for all passengers will be required for processing the online check-in for you. These details are needed at least 72 hours before departure. Boarding passes will be sent to the email address selected at the time of booking. You may have to pay an airport check-in fee if you miss the deadline.

Should you wish to add additional luggage, priority boarding or seat selection to your booking, please contact our Customer Service at least 72 hours before departure. Depending on the selected carrier, such services may only be managed through our Customer Service.

In case of any voluntary flight(s) alteration or changes and/or processing of any other of your request regarding your booking, an additional handling fee amounting to 20$ will be charged in addition to charges imposed by the selected carrier.

You must produce valid travel documentation matching the details on your Boarding Pass for all flights, both at airport security and at the boarding gate.